Reichheld, Frederick <br/><br/>
The Loyalty Effect 

 - 1996 
 - Boston  HBS, Press 
 - 323 
<br/><br/><label>ISBN: </label>9780875844480 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services
<br/><br/><label>National Library of Medicine Call No.: </label>HF 5415 R 1996