Practice topics. Triage / Polly Gerber Zimmerman and Rebecca S. McNair. Emergency preparedness / Gerald R. Connors and Kathleen S. Oman. Pain management / Robert Montgomery and Regina M. Fink. Death and dyng / Catherine T. Kelly. Self-care for the caregiver / Patricia M. Campbell. Keeping safe / Patricia M. Campbell. Case management / Carolee Whitehill. Risk management / Lorna K. Prutzman -- Chief complaints. Resuscitation issues / Reneé Semonin Holleran. Headache / Lois Schick. Seizures / Barbara A. Overby. Stroke / Barbara A. Overby. Eye problems / Gretta J. Edwards. Chest pain / Jean A. Proehl. Respiratory distress / Ivy F. Shaffer. Abdominal pain / Joyce A. Wright. Environmental emergencies / Kathleen Flarity. Ingestions and poisonings / Cheryl Montano. Psychiatric emergencies / Bari K. Platter and Anne M. Felton. Endocrine emergencies / Ivy F. Shaffer. Hematological emergencies / Krista M. Haugen. Nonurgent problems / Joann M. Sorrentino -- Trauma care. Mechanism of injury / Debra Cason and Karen M. Pickard. Shock / Sharon Saunderson Cohen. Head and face trauma / Pamely W. Bourg. Thoracic and neck trauma / Margaret J. Neff and Janet A. Neff. Abdominal trauma / Kathleen Flarity. Spinal trauma / Pamela W. Bourg. Musculoskeletal trauma / Sharon Saunderson Cohen. Burn injury / Elizabeth A. Mann and Mary Beth Flynn Makic. Trauma during pregnancy / Connie J. Mattera. Pediatric trauma / Donna Ojanen Thomas and Nancy L. Mecham. Psychosocial aspects of trauma / Catherine T. Kelly -- Special populations. Pregnant women / Virginia M. Koziel. Seniors / Karen Hayes. Infants and children / Donna Ojanen Thomas and Nancy L. Mecham. Underserved patients / Ruth A. Malone and Angela Hackenschmidt. Abused and neglected patients / Karen Hayes, Jane Koziol-McLain, and Marilyn K. Johnson. Durg- and alcohol-impaired patients / Ann M. Felton and Bari K. Platter.