| 000 | 00387nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 241014s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9788131501603 | ||
| 060 | _aHD 31 M 2006 | ||
| 100 | _aMetters, Richard | ||
| 245 | 0 | _aSuccessful Service Operations Management | |
| 250 | _a2006 | ||
| 260 |
_aAustralia _bThomson |
||
| 300 | _a406 | ||
| 650 | _aManagement | ||
| 942 |
_bIBHM _cBK |
||
| 999 |
_c16368 _d16368 |
||