| 000 | 00376nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 241014s9999||||xx |||||||||||||| ||und|| | ||
| 020 | _a9780875844480 | ||
| 060 | _aHF 5415 R 1996 | ||
| 100 | _aReichheld, Frederick | ||
| 245 | 4 | _aThe Loyalty Effect | |
| 250 | _a1996 | ||
| 260 |
_aBoston _bHBS, Press |
||
| 300 | _a323 | ||
| 650 | _aCustomer Services | ||
| 942 |
_bIBHM _cBK |
||
| 999 |
_c16410 _d16410 |
||