000			02460cam a22002894a 4500
001			15251633
005			20260319103851.0
008			080407s2011 maua b 001 0 eng
010			_a2008015960
016	7		_2DNLM _a101470849
020			_a0763755575 _qpbk.
035			_a(OCoLC)222134739
040			_aDNLM/DLC _cDLC _dNLM _dBTCTA _dBAKER _dYDXCP _dC#P _dBWX _dCDX _dDLC
042			_apcc
050	0	0	_aR 727.3 _b.V36 2011
100	1		_aVan Servellen, Gwen Marram.
245	1	0	_aCommunication skills for the health care professional : _bconcepts, practice, and evidence / _cGwen van Servellen.
250			_a2nd ed.
260			_aNew Delhi : _bJones and Bartlett Publishers, _cc2011.
300			_axxxiv, 485 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references (p. 439-462) and index.
505	0		_aHealth communications and quality care -- Principles of human communication -- The nature of therapeutic communications -- Cultural similarities and differences and communication -- The pervasive role of confirmation and empathy -- Communications that contribute to trust and mistrust of the providers -- The art and skillful use of questions -- Therapeutic use of silence and pauses -- The impact and limitations of self-disclosure -- The proper placement of advisement -- Reflections and interpretations -- The judicious use of confrontations, orders, and commands -- Communicating with patients with low literacy -- Communicating with patients with chronic and/or life-threatening illness -- Communicating with patients in crisis -- Communicating effectively with patients displaying significant negative or resistive coping responses -- Communications within and across healthcare provider groups -- Conflict in the healthcare system: understanding communications and resolving dispute -- Family dynamics and communications with patients' significant others -- The privileged nature of patient and provider communications: the issue of patients' rights -- The privileged nature of patient and provider communications: issues of confidentiality, anonymity, and privacy -- Health communications to enhance behavioral change -- Internet use and communications of patients and providers -- Altering systems of care to enhance healthcare communications.
650		0	_aPatients _xpsychology.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0815/2008015960.html
942			_bIBS _cBK
999			_c38005 _d38005